Frequently Asked Questions

Everything you need to know about Geerok. Can't find what you're looking for? Contact us.

Getting Started

What is Geerok?

Geerok is a crypto exchange platform where you can buy and sell cryptocurrency using Nigerian Naira (₦). It supports major coins like BTC, ETH, USDT, SOL as well as peer-exchange tokens like Pi Network and Sidra Chain.

Who can use Geerok?

Anyone in the world. While Geerok is built primarily for Nigeria, users from India, Pakistan, Philippines, Ghana, Kenya and other countries can use the platform. You just need to be able to send a bank transfer.

Is there a KYC requirement to use Geerok?

No. You can create an account and start trading without providing ID documents. We may ask for verification for large transactions.

How do I get started?

Create a free account, deposit Naira to your wallet, then place a buy order. The whole process takes under 5 minutes.

Deposits & Wallet

How do I deposit Naira?

Go to Dashboard → Deposit, copy our bank account details, transfer your Naira via your banking app, then submit the deposit form with your transfer reference. Your wallet is funded once the transfer is confirmed.

How long does a deposit take?

Most deposits are confirmed within 15–30 minutes during business hours. Some may take up to a few hours.

What is the minimum deposit?

The minimum deposit is ₦5,000.

Can I withdraw Naira back to my bank?

At this time, your Naira wallet is for buying crypto only. If you need a refund, contact our support team.

Buying Crypto

What tokens can I buy?

Over 50 tokens including BTC, ETH, USDT, SOL, BNB, DOGE, XRP, ADA, AVAX, MATIC and more. For unlisted tokens like Pi Network, Sidra Chain, Rubi and MEC, use the Peer Exchange.

How are prices calculated?

Prices are fetched live from major exchanges in USD and converted to Naira using the current USD/NGN rate. A small spread is applied and included in the displayed price — no hidden fees at checkout.

How long does a crypto order take?

Standard orders execute within seconds to minutes. Peer Exchange (OTC) orders for unlisted tokens are typically fulfilled within 1–4 hours.

What if my order fails?

If an order cannot be completed, your Naira is automatically returned to your wallet. You will be notified immediately.

Peer Exchange (OTC)

What is the Peer Exchange?

The Peer Exchange is Geerok's OTC desk for tokens not listed on major exchanges — like Pi Network, Sidra Chain, Ice Network, Grass and more. You buy or sell at our platform rate, and orders are processed by our team.

How do I buy Pi Network on Geerok?

Go to Dashboard → Peer Exchange → Select PI → Enter your Naira amount and your Pi wallet address → Confirm. Pi will be sent to your wallet within 1–4 hours.

How do I sell Sidra (SDA) on Geerok?

Go to Peer Exchange → Select SDA → Choose Sell → Send SDA to our platform address → Submit your transaction hash. Once verified, Naira is credited to your wallet.

Can I sell Pi Network on Geerok?

Yes, if Pi sell is enabled for your account. Go to Peer Exchange → PI → Sell, and follow the instructions.

Verification Support

What is the Verification Support service?

It's a paid support service where our team helps you resolve KYC issues on other exchanges like Bybit, Binance, MEXC and more. You describe your issue, choose a service tier, and pay from your Geerok wallet.

How does Sidra Appointment Booking work?

If you need help with Sidra Chain KYC verification, you can book an appointment through Dashboard → Verification Support → Sidra Appointment. Our team will contact you to schedule a live video verification session.

What do I need for a Sidra verification appointment?

Your Sidra Chain username, a valid government-issued ID, your phone with the Sidra app installed and KYC section open, and a stable internet connection for the video session.

Still have questions?

Our support team is ready to help.

Contact Support